Reservations Sales Agent, Mindil Beach Casino Resort

UNAVAILABLE; Darwin; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Complimentary meal per shift

Free parking

Discounts on dining, accommodation, &

Spa treatments

Job summary

Mindil Beach Casino Resort in Darwin is seeking a casual Reservations Agent to handle guest inquiries, sell hotel stays, and input reservations. You will liaise with guests, maintain knowledge of room rates and availability, and tailor itineraries to meet guest needs while upholding service standards.

The role requires at least 12 months in a similar position, proficiency with Opera PMS, and strong communication, negotiation, and administrative skills.

Qualifications

• Minimum of 12 months of experience in a similar role.
• Must have working knowledge of property management systems such as Opera
• Outstanding communication, interpersonal, and negotiation skills.
• Strong administration skills and fantastic phone etiquette.
• Focus on attention to detail and accuracy.

Responsibilities

• Manage a high volume of guest telephone inquiries, converting sales and reservations through exceptional customer-relationship skills
• Maintain strong knowledge of our products to provide guests with accurate and immediate information in areas including room rates, types, and their availability
• Liaise with our past guests and direct clientele, tailoring specialised itineraries to meet their needs and expectations
• Respond to guest inquiries and concerns in a professional and friendly manner
• Follow and maintain all quality assurance standards

Skills

Communication skills

Interpersonal skills

Negotiation skills

Phone etiquette

Attention to detail

Tools

Opera PMS

Job description

The opportunity

Delaware North Australia is hiring a casual Reservations Agent to join our team at Mindil Beach Casino Resort in Darwin. As a Reservations Agent, you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information.

What we offer

As part of the team at Mindil Beach Casino Resort, you’ll have access to everyday benefits, lifestyle perks, and opportunities to grow:

• Darwin offers a tropical lifestyle year-round, with easy access to national parks for hiking, camping, and fishing
• You’ll be based at our beachfront resort set across 30 acres of tropical gardens, just minutes from the Central Business District
• Teammembers receive a complimentary meal each shift, free parking, and discounts on dining, accommodation, and spa treatments
• Access to a wide range of online learning to support your personal and professional development

What you will do?

• Manage a high volume of guest telephone inquiries, converting sales and reservations through exceptional customer-relationship skills
• Maintain strong knowledge of our products to provide guests with accurate and immediate information in areas including room rates, types, and their availability
• Liaise with our past guests and direct clientele, tailoring specialised itineraries to meet their needs and expectations
• Respond to guest inquiries and concerns in a professional and friendly manner
• Follow and maintain all quality assurance standards

More about you

• Minimum of 12 months of experience in a similar role
• Must have working knowledge of property management systems such as Opera
• Outstanding communication, interpersonal, and negotiation skills
• Strong administration skills and fantastic phone etiquette
• Focus on attention to detail and accuracy

The application period will close on 08/11/2026, unless a successful candidate is identified sooner.

Who we are

Mindil Beach Casino Resort is the Northern Territory’s leading entertainment and leisure destination, set on Darwin’s stunning beachfront. The resort features over 600 gaming machines, a variety of table games, and exceptional dining at il Piatto for authentic Italian cuisine and The Vue for modern Australian dishes. Guests can unwind at the Lagoon Day Spa or relax by the infinity pool. Mindil Beach Casino Resort offers 152 luxury rooms and suites plus multipurpose function spaces for weddings, conferences, and special events. Combining world-class hospitality, breathtaking ocean views, and vibrant entertainment, Mindil Beach Casino Resort delivers an unforgettable tropical escape.