Guest Reservations & Group Bookings Specialist

Colonial Group; Dunsborough; On-site; AUD 45,000 - 65,000; Full time

Job summary

Colonial Group is seeking a Reservations Coordinator in Western Australia to support hotel guests and groups from inquiry through arrival. You will be the liaison between departments to ensure successful reservations and guest experiences.

Responsibilities include managing reservations, handling inquiries, coordinating group bookings, and ensuring accurate billing and smooth check-ins and check-outs. A flexible schedule including nights and weekends is required.

Qualifications

• Minimum one year of experience in a front office or reservations role.
• Experience with Opera Cloud and Accor TARS applications highly desirable.
• Strong communication and problem-solving skills; team player with a positive attitude.

Responsibilities

• Manage reservations via phone, email, and online platforms with accurate information.
• Be the first point of contact for inquiries, modifications, and cancellations.
• Allocate rooms based on guest preferences and availability to ensure a comfortable stay.
• Process payments and verify billing details for accuracy.
• Suggest room upgrades and special amenities to enhance the guest experience.
• Maintain meticulous reservation and group records for smooth check-ins/outs.
• Resolve guest complaints related to reservations, billing, or room assignments.
• Coordinate group bookings and internal allocations; ensure seamless communication.
• Operate the switchboard to resolve calls for all departments.

Skills

Flexible schedule

Customer service

Front office experience

Problem solving

Team player

Tools

Opera Cloud

Accor TARS

Job description

Colonial Group is seeking a Reservations Coordinator in Western Australia to support hotel guests and groups from inquiry through arrival. You will be the liaison between departments to ensure successful reservations and guest experiences.

Responsibilities include managing reservations, handling inquiries, coordinating group bookings, and ensuring accurate billing and smooth check-ins and check-outs. A flexible schedule including nights and weekends is required.