Guest-Obsessed Shift Leader & Training Coach

Hungry Jack's Pty; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

On-the-job leadership training

Extensive leadership and succession培训

Career pathways across restaurant сети

Competitive pay and penalty rates

Staff discounts via Jackpot platform

Nationally accredited qualifications

Job summary

Hungry Jack's is seeking a trainer, coach and mentor to crew members, reporting to the Restaurant Manager. This role focuses on living our values of Guest Obsessed and People Power, delivering exceptional service and a safe working environment for all.

You will lead shifts, train and coach staff, role model outstanding guest service, and support sales growth through service excellence while contributing to the national marketing plan.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest obsessed mindset and commitment to exceptional service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through excellent service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training & coaching

Customer service

Mentoring

Safety compliance

Job description

Hungry Jack's is seeking a trainer, coach and mentor to crew members, reporting to the Restaurant Manager. This role focuses on living our values of Guest Obsessed and People Power, delivering exceptional service and a safe working environment for all.

You will lead shifts, train and coach staff, role model outstanding guest service, and support sales growth through service excellence while contributing to the national marketing plan.