Front Office Manager - Rydges Gold Coast Airport

Star Group Management; Gold Coast City; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Friendly environment

Training and development

Food and beverage discounts

Growth opportunities

Job summary

Rydges Gold Coast Airport is seeking a Front Office Manager to lead the front desk and reservations team, driving guest satisfaction and operational excellence on the Gold Coast.

You will oversee daily Front Office operations, collaborate with other departments, and foster a positive team culture. A guest-focused, proactive approach and strong interpersonal skills are essential for success in this vibrant hospitality environment.

Qualifications

• Experience in hospitality leadership advantageous.
• Strong guest-service mindset.

Responsibilities

• Lead, motivate and develop the Front Office team to deliver outstanding guest experiences.
• Oversee daily Front Office operations and ensure seamless coordination with other departments.
• Provide leadership to the Reservations Team and manage inquiries and bookings efficiently.
• Ensure a smooth guest journey from reservation through check-in.
• Be guest-focused, proactive and continuously seek ways to improve guest satisfaction and operational performance.

Job description

Front Office Manager - Rydges Gold Coast Airport

Front Office Manager – Rydges Gold Coast Airport

Rydges Gold Coast Airport sits proudly within the Star Group portfolio, Queensland’s largest independent hotel and pub business, where we like to do things a little differently. If you like to Zig while others Zag, you might be the perfect fit for our vibrant hotel family!

With the ongoing growth of our team and business, we are on the lookout for a full-time Front Office Manager to join our team.

Why the Gold Coast? Why Rydges Gold Coast Airport?

Nestled in one of Australia’s most iconic coastal destinations, Rydges Gold Coast Airport isn’t just a workplace – it’s a lifestyle. Think golden beaches, world-class surf and a buzzing hospitality scene that blends relaxation with energy. Whether you’re catching a sunrise before work or winding down after a shift, the Gold Coast offers the perfect balance of work and play.

About the Role

As Front Office Manager, you will lead, motivate and develop the Front Office team to consistently deliver outstanding guest experiences. You will oversee the daily operations of the Front Office, ensuring seamless coordination with other departments and creating a positive, supportive team environment built on trust and collaboration.

You will also provide leadership and support to our Reservations Team, ensuring reservations are managed efficiently, enquiries are handled professionally, and booking processes contribute to a seamless guest journey from the moment a reservation is made through to check-in.

We’re looking for someone who lives and breathes hospitality – a guest-focused, service-driven individual who goes above and beyond to create memorable experiences. You’re naturally curious, proactive and always looking for ways to improve guest satisfaction and operational performance.

With a creative mindset and the ability to juggle multiple priorities, you bring fresh ideas to the table. Your strong interpersonal skills allow you to build genuine connections with both guests and colleagues.

Experience is great, but personality is what truly matters – so don’t hold back from applying!

What’s in It for You?

• A supportive and friendly work environment
• Training and career development opportunities
• Food and beverage discounts
• Opportunities to grow within Queensland’s largest independent hotel and pub business