Front Office Duty Manager — Lead Guest Experience

IHG Hotels & Resorts; Gold Coast City; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

IHG Hotels & Resorts – Surfers Paradise QLD is seeking a Front Office Duty Manager to join voco Gold Coast. This full-time role leads the Front Office team and oversees daily hotel operations, ensuring service standards are met from arrival to departure.

The position operates on a rotating roster, including mornings, evenings, weekends and public holidays, reporting to the Front Office Manager and ensuring a seamless guest experience across all departments.

Qualifikationen

• Experience leading a Front Office team in a hotel environment.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal abilities.

Aufgaben

• Lead and support the Front Office team during shifts.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Manage guest arrivals, departures, and overall hotel operations.
• Act as the senior manager on duty when required.
• Monitor hotel security, safety, and compliance procedures.
• Assist with team training, coaching, and development.
• Drive guest satisfaction scores and service excellence.
• Work collaboratively with all hotel departments to ensure seamless guest experiences.

Kenntnisse

Front Office Leadership

Guest service

Communication

Problem Solving

Organisational skills

Tools

Opera PMS

Jobbeschreibung

IHG Hotels & Resorts – Surfers Paradise QLD is seeking a Front Office Duty Manager to join voco Gold Coast. This full-time role leads the Front Office team and oversees daily hotel operations, ensuring service standards are met from arrival to departure.

The position operates on a rotating roster, including mornings, evenings, weekends and public holidays, reporting to the Front Office Manager and ensuring a seamless guest experience across all departments.