Guest Experience & Workplace Coordinator

CBRE; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Volunteer leave

Learning programs

Single-site role

Career progression

Parental leave

Competitive leave

Job summary

CBRE is seeking an on-site Facilities/Guest Services professional based in Sydney CBD to deliver a world-class customer service experience to employees and guests of a designated building. You will greet visitors, issue passes, coordinate events, manage maintenance requests, and support workplace services such as mail and supplies, all while following security procedures.

This role offers clear career progression within CBRE into broader facilities management or corporate real estate, along with

Qualifications

• 2+ years of job related experience.
• Working knowledge of Microsoft Office products.
• Strong organizational skills.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanour. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.

Skills

Experience 2+ yrs

Organizational skills

Tools

Microsoft Office

Job description

CBRE is seeking an on-site Facilities/Guest Services professional based in Sydney CBD to deliver a world-class customer service experience to employees and guests of a designated building. You will greet visitors, issue passes, coordinate events, manage maintenance requests, and support workplace services such as mail and supplies, all while following security procedures.

This role offers clear career progression within CBRE into broader facilities management or corporate real estate, along with