Guest Experience Supervisor – Front Desk & Reservations

G'Day Group; Kununurra; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Accommodation provided

Discounted park stays nationwide

Employee assistance program

Service recognition awards

Internal promotions

Job summary

G'day Group operates Discovery Parks and Resorts across Australia, with Discovery Parks - Kununurra as part of its park network. This Front Office Supervisor/Receptionist role welcomes guests, handles check-ins, reservations and guest information, and collaborates with housekeeping to ensure ready accommodations.

You will supervise front office staff, train and roster, and maintain excellent relationships with guests and park teams.

Qualifications

• Front Office experience in hospitality
• Commitment to delivering exceptional guest experiences
• Proficient with Reservation Booking Systems (RMS)
• Excellent communication and interpersonal skills
• Ability to process cash transactions accurately
• Strong organisation and attention to detail
• Willingness to work weekends and evenings as needed
• Current driver's licence

Responsibilities

• Provide high standard of customer service to guests
• Process guest check-ins and check-outs
• Use park booking system to make reservations and manage accounts
• Coordinate with Housekeeping to track readiness of accommodation
• Provide information on local attractions and park facilities
• Handle day-to-day office administration
• Maintain positive relationships with park teams, residents and guests
• Supervise front office staff including training, rostering and performance monitoring

Skills

Front Office experience

Guest experience

RMS reservation system

Communication skills

Cash handling

Organisational skills

Weekend flexibility

Driver's licence

Tools

RMS or similar system

Job description

G'day Group operates Discovery Parks and Resorts across Australia, with Discovery Parks - Kununurra as part of its park network. This Front Office Supervisor/Receptionist role welcomes guests, handles check-ins, reservations and guest information, and collaborates with housekeeping to ensure ready accommodations.

You will supervise front office staff, train and roster, and maintain excellent relationships with guests and park teams.