Guest Service Agent

Elysia Wellness Retreat; Aberglasslyn; On-site; AUD 50,000 - 65,000; Part time

Benefits offered by this job

Career growth opportunities

50% off stays at Minor Hotels

Global accommodation discounts

Cashback and discounts at top retailers

Exclusive health insurance offers

Parental and birthday leave

Tailored wellness support

Job summary

A wellness retreat in Hunter Valley is seeking a Guest Service Agent to provide exceptional service to guests. The ideal candidate will have a passion for wellness and experience in customer service. Responsibilities include managing check-ins, assisting guests, and creating memorable experiences. Flexible shifts including weekends may be required. Opportunities for career growth and exclusive hotel discounts are offered.

Qualifications

• Previous experience in hospitality or customer service (preferred).
• Strong communication skills and professional presentation.
• Flexibility to work casual shifts, including weekends and evenings.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage check-ins, check-outs, and reservations.
• Provide information and assistance to enhance guest experience.

Skills

Strong communication skills

Positive attitude

Customer service experience

Job description

3 days ago Be among the first 25 applicants

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight‑knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Elysia Wellness Retreat, located in the heart of the Hunter Valley, is seeking enthusiastic Guest Service Agents to join our welcoming team. Be the first point of contact for our guests and help deliver exceptional, wellness‑focused experiences.

About The Role

As a Guest Service Agent, you’ll provide friendly, professional service at the front desk, assisting with check‑ins, check‑outs, and guest enquiries. You’ll play a key role in creating memorable experiences in a serene retreat environment.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism
• Manage check‑ins, check‑outs, and reservations
• Provide information and assistance to enhance guest experience
• Maintain presentation and organisation of the front desk area
• Support the team in smooth daily operations

What We’re Looking For

• Previous experience in hospitality or customer service (preferred)
• Strong communication skills and professional presentation
• Positive, friendly, and approachable attitude
• Flexibility to work casual shifts, including weekends and evenings
• Passion for wellness and guest service

Additional Information

• Career Growth: Learning and development programs
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
• Global Perks: International accommodation discounts across our hotel brands
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ
• Experiences: Discounted entertainment and activities
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
• Generous Leave: Parental and birthday leave
• Wellness Boost: EAP and tailored wellness support

We are only accepting applications from candidates who have working rights within Australia or New Zeland.