Guest Service Agent

Elysia Wellness Retreat; Pokolbin; On-site; AUD 69,000 - 97,000; Full time

Job summary

Elysia Wellness Retreat in New South Wales is seeking a casual Guest Service Agent to welcome guests and manage check-ins and check-outs with warmth and efficiency. You will guide guests through their stay and share local tips.

You’ll coordinate with team members across channels to ensure smooth reservations and provide personalised recommendations, contributing to a memorable guest experience at our tranquil retreat.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Job description

Job Description

Elysia Wellness Retreat are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject To Change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding Superannuation)

• Monday - Friday: $34.96 per hour
• Saturday: $41.96 per hour
• Sunday: $48.95 per hour