Guest Experience Specialist

Oaks Hotels, Resorts & Suites; Ipswich City; On-site; AUD 54,000 - 65,000; Full time

Benefits offered by this job

Career Growth

Hotel Deals

Global Perks

Retail Discounts

Experiences

Health Insurance

Parental Leave

Birthday Leave

Wellness & Banking

Job summary

Oaks Ipswich Aspire Suites in Queensland is seeking a dedicated Guest Service Agent (Full Time & Casual) to deliver outstanding guest experiences from check-in to check-out. You will guide guests through their stay, provide local recommendations, and maintain a welcoming, friendly presence at the front desk.

The role requires clear communication, a polished appearance, and the ability to work a rotating roster including weekends and holidays.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests, with a smooth check-in process and addressing inquiries.
• Maintain clear communication with guests and colleagues across channels to deliver exceptional service.
• Oversee accurate processing of reservations, updates, and special requests using property management systems.
• Act as a primary contact for guests, offering prompt assistance and personalised recommendations during their stay.

Skills

Hospitality experience

Excellent communication

Guest service excellence

Problem resolution

Professional presentation

Flexible schedule

Job description

Oaks Ipswich Aspire Suites in Queensland is seeking a dedicated Guest Service Agent (Full Time & Casual) to deliver outstanding guest experiences from check-in to check-out. You will guide guests through their stay, provide local recommendations, and maintain a welcoming, friendly presence at the front desk.

The role requires clear communication, a polished appearance, and the ability to work a rotating roster including weekends and holidays.