Guest Experience Attendant: Front Desk & Housekeeping

Fraser Coast Regional Council; Hervey Bay; Hybrid; AUD 47,000 - 68,000; Part time

Job summary

Oaks Hervey Bay Resort and Spa is seeking a friendly Guest Experience Attendant in Hervey Bay, QLD. You will support Front Office operations on a casual basis, ensuring guests are welcomed, checked in and out smoothly, and feel well cared for throughout their stay.

You will also assist with housekeeping tasks, provide local recommendations, handle guest requests, and help maintain presentation standards across rooms and public areas.

Responsibilities

• Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
• Assist with housekeeping duties including servicing rooms and public areas as required
• Provide local recommendations, handle guest requests, and respond to feedback promptly
• Support linen handling, room setup, and presentation standards
• Ensure guest rooms and public areas are maintained to brand and cleanliness standards
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Process payments accurately and maintain up-to-date guest records

Job description

Oaks Hervey Bay Resort and Spa is seeking a friendly Guest Experience Attendant in Hervey Bay, QLD. You will support Front Office operations on a casual basis, ensuring guests are welcomed, checked in and out smoothly, and feel well cared for throughout their stay.

You will also assist with housekeeping tasks, provide local recommendations, handle guest requests, and help maintain presentation standards across rooms and public areas.