Guest Experience Specialist - Free Facility Access

Belgravia Health and Leisure Group Pty Ltd; Australian Capital Territory; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure’s ACT Gungahlin Leisure Centre in Gungahlin 2912 is seeking a Guest Experience Officer for a casual role. You will deliver first-class service at reception, drive sales of memberships, handle bookings and promote centre programs, with morning, evening and weekend shifts.

Join a friendly team with free facility access and opportunities for future growth within Belgravia Leisure. The role emphasizes customer care, cash handling, and maintaining positive public relations while

Qualifications

• Positive, friendly, helpful and energetic work style.
• Computer literacy, familiarity with software packages and point of sale systems.
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Vulnerable People

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures

Skills

Customer service

Cash handling

Membership sales

Public relations

Computer literacy

First Aid

CPR

Working with Vulnerable People

Tools

POS systems

Job description

Belgravia Leisure’s ACT Gungahlin Leisure Centre in Gungahlin 2912 is seeking a Guest Experience Officer for a casual role. You will deliver first-class service at reception, drive sales of memberships, handle bookings and promote centre programs, with morning, evening and weekend shifts.

Join a friendly team with free facility access and opportunities for future growth within Belgravia Leisure. The role emphasizes customer care, cash handling, and maintaining positive public relations while