Guest Experience Officer - Ulladulla Holidays

Ingenia Communities Group; Berringer; On-site; AUD 50,000 - 60,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee rewards (referral, employeeOf

Flexible work schedules

Retailer discounts

Job summary

Ingenia Holidays Ulladulla is seeking a Casual Guest Experience Officer to warmly welcome guests, share park information, and assist with check-in and check-out. You’ll promote other Ingenia destinations, upsell suitable products, and help create memorable experiences for guests and residents.

You will coordinate engaging activities, maintain safety and presentation standards, and support site operations with a friendly, guest-first approach.

Qualifications

• Passion for creating warm, memorable guest experiences
• Hospitality or tourism background preferred or eagerness to develop in guest-focused roles
• Proficiency with Microsoft Office and booking systems (e.g., Newbook) or willingness to learn in a tech-enabled environment
• Strong team collaboration, empathy, and attention to detail
• Valid Working with Children Check and a current driver’s license

Responsibilities

• Welcome guests, provide information about the park and local area, and ensure smooth check-in/check-out
• Convert walk-ins, upsell suitable products, and capture guest details in line with reservations policies
• Coordinate and run engaging holiday activities within budget while maintaining safety and tidiness
• Maintain high presentation standards and follow sales/service procedures toward achieving customer satisfaction (e.g., NPS)
• Support caretaking duties, including site cleanliness, after-hours guest assistance, and rule compliance

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Casual Guest Experience Officer to join our team at our Ulladulla Holidays site.

Reporting to the Park Manager, you’ll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Enjoy a relaxed coastal working environment at Ingenia Holidays Ulladulla, just moments from stunning beaches and a vibrant seaside community.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check
• You have a current automatic driver’s license

Our Recruitment Process

We Keep Things Simple And Supportive

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.