Guest Experience Agent — Warm Welcome & Service

Minor International; Ipswich City; Vor Ort; AUD 37.000 - 58.000; Vollzeit

Benefits dieser Stelle

Career Growth

Exclusive Hotel Deals

Global Discounts

Retail Discounts

Experiences

Health Insurance

Generous Leave

Wellness Support

Zusammenfassung

Oaks Ipswich Aspire Suites, part of Minor Hotels, is seeking a Guest Service Agent for full-time and casual roles. You will welcome guests, assist with check-in/out and share local recommendations, delivering warm, personalised service in a busy hotel environment.

The role requires clear communication across reception, phone and email, and a flexible weekend/holiday work schedule. Successful candidates will have hospitality experience and a professional presentation, with the opportunity to grow

Qualifikationen

• Demonstrated background in delivering high-quality service within hospitality or customer-facing environment.
• Excellent communication across in-person, phone, and email.
• Ability to work weekends, public holidays, and varying shifts.
• Polished, professional presentation.

Aufgaben

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth check-in process and addressing inquiries.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels (in-person, phone, email).
• Oversee accurate processing of reservations, updates, and special requests using the property management system.
• Act as primary point of contact for guests, offering prompt assistance and personalised recommendations.

Kenntnisse

Guest service

Hospitality experience

Communication skills

Multichannel communication

Jobbeschreibung

Oaks Ipswich Aspire Suites, part of Minor Hotels, is seeking a Guest Service Agent for full-time and casual roles. You will welcome guests, assist with check-in/out and share local recommendations, delivering warm, personalised service in a busy hotel environment.

The role requires clear communication across reception, phone and email, and a flexible weekend/holiday work schedule. Successful candidates will have hospitality experience and a professional presentation, with the opportunity to grow