Guest Services Pro — Flexible Hours, Growth & Perks

Infinite Care; Adelaide; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Exclusive staff discounts on food and

Flexible working hours & locations

Training programs and career growth

Employee Assistance Program

Referral incentives

Job summary

Marriott Hotels in Adelaide is seeking a part-time Guest Service Agent to assist the Guest Services team with day-to-day operations and to become a local expert on the hotel and surrounding area.

You will help assign rooms per guest requests, handle inquiries, and support billing verification with accuracy, while building relationships to encourage future bookings and guest satisfaction.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to upscale your career.

Responsibilities

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general hotel enquiries, engage and inspire guests through each guest experience.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.

Skills

OPERA PMS

Guest services

Australian working rights

Job description

Marriott Hotels in Adelaide is seeking a part-time Guest Service Agent to assist the Guest Services team with day-to-day operations and to become a local expert on the hotel and surrounding area.

You will help assign rooms per guest requests, handle inquiries, and support billing verification with accuracy, while building relationships to encourage future bookings and guest satisfaction.