Guest Experience & Security Specialist

Canterbury League Club; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Complimentary snacks during shifts

Meal discounts

Onsite gym access (half-price)

Free onsite parking

Employee rewards & recognition

Staff events & celebrations

Training & career development

Exclusive employee benefits & partner

Season passes to Bulldogs home games

Job summary

Canterbury League Club is seeking a friendly Guest Experience and Security Officer to welcome members and guests and uphold a safe, enjoyable atmosphere. You will be a primary contact at arrival and assist with enquiries while monitoring venue safety and entry protocols.

Ideal candidates bring hospitality experience, calm professional presence, and solid communication. RSA/RCG and security qualifications, First Aid, and availability for evenings, weekends, and holidays are valued.

Qualifications

• Experience in hospitality or customer-facing environments preferred.
• Current NSW RSA Competency Card required.
• Current NSW RCG Competency Card preferred.
• Security Licence and First Aid certification recommended.

Responsibilities

• Deliver exceptional customer service to members and guests at all times.
• Create a welcoming, safe, and enjoyable environment throughout the Club.
• Assist members and visitors with enquiries and provide information about Club facilities and services.
• Monitor and maintain Club entry requirements.
• Build positive relationships with members, guests, and colleagues through professional interactions.
• Identify and respond to incidents when required.
• Support Duty Managers and operations teams in maintaining a safe venue.
• Assist in managing customer-related issues through effective communication.

Skills

Customer service

Communication

Conflict resolution

Calm under pressure

Teamwork

Professional presentation

Independent worker

Education

NSW RSA Competency Card

NSW RCG Competency Card

NSW Class 1A Security Licence

First Aid Certificate

Tools

Security equipment handling

Job description

Canterbury League Club is seeking a friendly Guest Experience and Security Officer to welcome members and guests and uphold a safe, enjoyable atmosphere. You will be a primary contact at arrival and assist with enquiries while monitoring venue safety and entry protocols.

Ideal candidates bring hospitality experience, calm professional presence, and solid communication. RSA/RCG and security qualifications, First Aid, and availability for evenings, weekends, and holidays are valued.