Member Experience Officer | Part-Time Club Role

Canterbury League Club; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Meal discounts

Onsite gym with half price membership

Bulldog season passes

Rewards and Recognition program

Work environment with good work-life-b

Job summary

Canterbury League Club is seeking a part-time Customer Relations Officer to create a welcoming and safe environment for members and guests. You will interact confidently and professionally to ensure a positive visit that aligns with Canterbury's values.

Key duties include greeting customers, maintaining procedures, and assisting with incident handling. The role requires current NSW RSA/RCG, security licence, and first aid certification, with rotating shifts including evenings and weekends.

Qualifications

• Current NSW RSA and RCG competency cards required.
• Class 1A full security licence current.
• Current First Aid Certificate held.
• Availability for rotating roster including evenings, weekends and public holidays.

Responsibilities

• Deliver outstanding customer service by fostering a welcoming, safe environment for all patrons.
• Greet, assist and build positive relationships with customers with professionalism.
• Monitor and maintain club procedures and compliance with protocols.
• Assist in incident management with documentation, reporting, and escalation.
• Provide prompt first aid assistance to patrons following established procedures.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

NSW RSA and RCG Competency Cards

Class 1A Full Security Licence

First Aid Certificate

Job description

Canterbury League Club is seeking a part-time Customer Relations Officer to create a welcoming and safe environment for members and guests. You will interact confidently and professionally to ensure a positive visit that aligns with Canterbury's values.

Key duties include greeting customers, maintaining procedures, and assisting with incident handling. The role requires current NSW RSA/RCG, security licence, and first aid certification, with rotating shifts including evenings and weekends.