Guest Experience & Safety Concierge

Mingara; Gosford; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discount on food and coffee

Scholarship program

Gym membership contribution

Great team culture

Job summary

Mingara on the Central Coast invites energetic people to join our Security team. We offer casual opportunities across nights and weekends, with a clear path to learn and grow within a hospitality-focused club that serves a diverse community.

As a security team member, you will help create a safe, welcoming environment for members and guests, ensure entry compliance, and respond calmly to incidents while upholding discretion and confidentiality.

Qualifications

• Must hold NSW 1AC Security License (not provisional).
• RSA, RCG and First Aid certificates.
• General knowledge of hospitality operations and guiding legislation.
• Ability to work independently and handle difficult situations.
• Flexible schedule including nights and weekends.

Responsibilities

• Provide a safe environment for members and guests to enjoy all offerings.
• Provide exceptional customer experience regardless of momentary challenges.
• Problem solve and implement solutions to ensure a positive customer experience.
• Ensure entry compliance for members and guests in a warm, welcoming way.

Skills

Customer service

Communication

Problem solving

Conflict management

Discretion & confidentiality

Independent work

Job description

Mingara on the Central Coast invites energetic people to join our Security team. We offer casual opportunities across nights and weekends, with a clear path to learn and grow within a hospitality-focused club that serves a diverse community.

As a security team member, you will help create a safe, welcoming environment for members and guests, ensure entry compliance, and respond calmly to incidents while upholding discretion and confidentiality.