Guest Experience Reservations Specialist

Ultiqa Management; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Team environment

Career development

Performance recognition

Brand values service excellence

Job summary

ULTIQA on the Gold Coast is seeking a Reservations Agent to deliver exceptional guest service. You will respond to enquiries by phone or email, convert inquiries into bookings, and manage reservations from enquiry to arrival with accuracy.

Join a supportive team that values attention to detail and collaboration with property managers, guests, and vendors. This role offers opportunities for career development within ULTIQA's properties.

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused mindset with strong problem-solving abilities.
• Proactive and professional attitude with attention to detail.
• Experience in reservations, front office, or hospitality preferred.
• Ability to work collaboratively with property managers, guests, and vendors.
• Familiarity with property management systems is a plus.

Responsibilities

• Deliver an exceptional standard of service to all guests and stakeholders.
• Respond to all guest enquiries over phone or email.
• Convert enquiries into bookings through sales strategies and relationship-building.
• Manage booking processes from enquiry to arrival with accuracy and efficiency.
• Communicate booking details clearly with internal teams and guests.
• Maintain records and ensure all data is up-to-date.

Skills

Communication skills

Customer service

Problem-solving

Teamwork

Attention to detail

Hospitality experience

PMS knowledge

PMS software

Tools

PMS software

Booking system

Job description

ULTIQA on the Gold Coast is seeking a Reservations Agent to deliver exceptional guest service. You will respond to enquiries by phone or email, convert inquiries into bookings, and manage reservations from enquiry to arrival with accuracy.

Join a supportive team that values attention to detail and collaboration with property managers, guests, and vendors. This role offers opportunities for career development within ULTIQA's properties.