Guest Experience Agent | Flexible Shifts & Perks

InterContinental Hotels Group; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Flexible shifts

Accommodation discounts

Training opportunities

Job summary

voco Gold Coast, part of InterContinental Hotels Group, is seeking a friendly, professional Guest Service Agent to join our Front Office team on a casual basis. You will be the first and last contact for guests, helping ensure every stay is seamless from check-in to check-out.

In this role you will welcome guests, handle enquiries, manage reservations, process payments, and provide local recommendations. Successful candidates bring excellent communication, attention to detail, and the ability to

Qualifications

• Passion for delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to stay calm in a fast-paced environment.
• Hospitality or customer service experience preferred.
• Opera PMS experience highly regarded.
• Must have unrestricted Australian work rights.

Responsibilities

• Welcome guests and complete check-in/check-out procedures.
• Handle guest enquiries, requests and concerns professionally.
• Manage reservations and room allocations.
• Process payments and maintain accurate guest records.
• Provide local knowledge and recommendations to enhance the guest experience.
• Coordinate with housekeeping, maintenance and other hotel departments.
• Answer telephone calls and respond to email enquiries.
• Maintain a high standard of presentation and professionalism at all times.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Calm under pressure

Tools

Opera PMS

Job description

voco Gold Coast, part of InterContinental Hotels Group, is seeking a friendly, professional Guest Service Agent to join our Front Office team on a casual basis. You will be the first and last contact for guests, helping ensure every stay is seamless from check-in to check-out.

In this role you will welcome guests, handle enquiries, manage reservations, process payments, and provide local recommendations. Successful candidates bring excellent communication, attention to detail, and the ability to