Reservations Specialist – Gold Coast (Pre-Opening)

66FFA; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

AC by Marriott Gold Coast is seeking a Reservations Agent to join the pre-opening team. You will manage FIT and group reservations, enter booking details, and support the guest journey from the first contact to final confirmation.

Be part of the team establishing systems and standards for a brand-new hotel on the Gold Coast, delivering accurate information and exceptional service to guests from day one.

Qualifications

• Strong communication and professional phone manner.
• Excellent attention to detail and accuracy managing bookings.
• Ability to manage multiple enquiries in a fast-paced environment.

Responsibilities

• Process new reservations, amendments and cancellations for FIT and group bookings.
• Identify guest needs and recommend room types, rates and packages.
• Manage group blocks, rooming lists and booking details.
• Enter and maintain reservation data accurately in the system.
• Explain rates, guarantees, cancellations and booking conditions clearly.
• Coordinate special requests to support guest experience.
• Respond to enquiries about facilities, services and accommodation.
• Apply rate codes, packages and reservation types.
• Use sales techniques to maximise room revenue and convert enquiries into bookings.
• Follow escalation procedures for reservation or guest concerns.
• Collaborate with Sales, Events, Revenue, Front Office and other departments to ensure accurate booking details.
• Maintain guest privacy and Marriott standards.

Skills

Communication

Attention to detail

Multitasking

Guest-focused service

Education

Hospitality or customer service experience advantageous

Tools

Reservation system

Job description

AC by Marriott Gold Coast is seeking a Reservations Agent to join the pre-opening team. You will manage FIT and group reservations, enter booking details, and support the guest journey from the first contact to final confirmation.

Be part of the team establishing systems and standards for a brand-new hotel on the Gold Coast, delivering accurate information and exceptional service to guests from day one.