Guest Experience Porter - Valet, Concierge & Warm Welcomes

Hyatt Hotels Corporation; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Room discounts (Marriott properties)

F&B discounts

Complimentary lunch & dinner Fri/Sat

Recognition programs

Wellbeing programs

Employee Assistance Program

Great places to work

Job summary

Marriott International, The Westin & Four Points by Sheraton Brisbane, seeks a Porter to greet guests, assist with luggage, and help create a welcoming guest experience. You’ll support concierge services, valet tasks, and maintain a polished lobby, ensuring guests feel at home from arrival to departure.

There are both Full-Time and Part-Time roles available, offering opportunities to grow within a global hospitality leader and benefit from Marriott’s renowned training programs and employee perks.

Qualifications

• Minimum 2 years in a fast-paced hospitality environment.
• Current driver’s license required for valet and vehicle handling.
• Ability to connect with guests and create a welcoming atmosphere.
• Willingness to upsell amenities and services to guests.

Responsibilities

• Warmly welcome guests on arrival and bid them farewell on departure.
• Assist at the concierge desk, entryway, and parking areas.
• Maintain a polished lobby and parking areas for a welcoming atmosphere.
• Record guest preferences for future visits.
• Address guest concerns promptly and improve satisfaction.
• Share local insights to fulfill guest requests for events and dining.

Skills

Guest service

Two years hospitality

Driver's license

Upselling

Proactive attitude

Guest relations

Training opportunities

Friendliness

Job description

Marriott International, The Westin & Four Points by Sheraton Brisbane, seeks a Porter to greet guests, assist with luggage, and help create a welcoming guest experience. You’ll support concierge services, valet tasks, and maintain a polished lobby, ensuring guests feel at home from arrival to departure.

There are both Full-Time and Part-Time roles available, offering opportunities to grow within a global hospitality leader and benefit from Marriott’s renowned training programs and employee perks.