Front Desk Guest Experience Specialist (Part-Time)

The Ville; Townsville City; Sur place; AUD 40 000 - 46 000; Temps partiel

Avantages offerts par ce poste

Uniforms supplied

Free car parking

Employee Assistance Program

Corporate discount on health insurance

Paid Parental Leave

Generous discounts across Morris Group

Résumé du poste

The Ville in Townsville is hiring a Guest Service Agent to join our Hotel Front Office team on a permanent part-time basis. You will be the face of our brand, ensuring every guest has a memorable experience from check-in to check-out.

We value a calm, professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. Candidates should be prepared for a rotating roster including nights and weekends.

Qualifications

• Experience in Front Office Guest Services is preferred.
• Ability to remain calm and composed in high-pressure situations.
• Exceptional communication and interpersonal skills.
• Strong computer literacy; experience with Opera Cloud would be advantageous.
• Demonstrated ability to multitask in a dynamic, fast-paced environment.
• Ability to work a rotating roster including nights, weekends and public holidays.

Responsabilités

• Represent the face of The Ville and deliver memorable guest experiences.
• Resolve concerns with a professional, calm manner and provide solutions.
• Support team in delivering outstanding service to all guests.

Connaissances

Front Office Experience

Guest Service

Communication Skills

Interpersonal Skills

Multitasking

Rotating Rosters

Outils

Opera Cloud

Description du poste

The Ville in Townsville is hiring a Guest Service Agent to join our Hotel Front Office team on a permanent part-time basis. You will be the face of our brand, ensuring every guest has a memorable experience from check-in to check-out.

We value a calm, professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. Candidates should be prepared for a rotating roster including nights and weekends.