Porter (Full-Time)

Hilton Hotels & Resorts; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Team Member Travel Discount

Discounts on Hilton outlets

Hilton University training

Bonus annual leave days

Inclusive work environment

Job summary

Hilton Sydney is seeking a friendly Porter to warmly welcome guests, assist with luggage, and escort them to rooms. You will work closely with front desk and concierge to ensure smooth arrivals and departures, delivering the light and warmth of hospitality.

Join our team to support luggage handling, room orientation, and transportation coordination while upholding Hilton’s standards of service. Experience in guest services and a can‑do attitude are valued in this role.

Qualifications

• 1–2 years in guest services or bell attendant roles, hospitality preferred.
• Strong communication and interpersonal skills for guest interactions.
• Physically able to lift and carry luggage and assist guests.

Responsibilities

• Greet guests and assist with luggage and directions.
• Safely handle and deliver luggage to rooms and storage areas.
• Orient guests to room features and assist with checkout.
• Coordinate transportation needs with front office and concierge.
• Maintain professional appearance and service standards.
• Inform relevant departments of guest needs and requests.
• Address guest concerns promptly to ensure a smooth stay.

Skills

Guest services

Communication

Interpersonal skills

Physical fitness

Appearance

English proficiency

Flexibility

Job description

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands,and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Before you get started…Yes, we do have theBEST Team Member Travel Programwith HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplacein Australia in 2025 according to Great Place To Work!

Why you will love working for Hilton!

• 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
• Discounts of up to 25-50% on products and services in participating Hilton outlets
• Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
• Bonus Annual Leave days after 2 years
• Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

ABOUT HILTON SYDNEY

Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant Glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally. As aPorter, you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.
• Luggage Handling: Safely manage guest luggage and ensure proper delivery and storage.
• Room Orientation & Departure: Introduce room features and assist with luggage during check-out.
• Transportation Coordination: Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.
• Service & Conduct: Maintain a professional appearance and deliver exceptional customer service.
• Cross-Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests.
• Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality
• Strong communication and interpersonal skills with a guest-focused mindset
• Physically fit to lift and carry luggage safely
• Professional appearance, positive attitude, and enthusiasm for service
• Proficient in English; additional languages are an advantage
• Flexible availability, including nights, weekends, and holidays
• Familiarity with hotel amenities, local attractions, and transport options preferred