Guest Experience Porter

Accor; City of Launceston; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor is seeking a friendly Porter in Launceston, Australia, to support guests from arrival through departure. You will welcome guests, assist with luggage, and help guests with parking and transportation, ensuring a smooth, enjoyable stay.

The role emphasizes hospitality, strong communication, and a helpful demeanor, with weekend availability required to cover peak times and guest needs.

Qualifications

• Outstanding communication and interpersonal abilities.
• Ability to learn local knowledge quickly or possess strong local knowledge.
• Driver's license and driving-friendly operations may be beneficial.
• Strong customer service mindset with a friendly, energetic demeanour.
• Flexible weekends are required.

Responsibilities

• Greet guests warmly on arrival and be the first friendly face at the property.
• Create an authentic and inviting first impression for guests.
• Deliver top-notch customer service throughout guests' stay.
• Assist with parking guests' cars to ensure a smooth experience.
• Store luggage and deliver bags to and from rooms as part of daily duties.

Skills

Communication

Interpersonal skills

Local knowledge

Driver's license

Customer service

Weekend availability

Job description

Accor is seeking a friendly Porter in Launceston, Australia, to support guests from arrival through departure. You will welcome guests, assist with luggage, and help guests with parking and transportation, ensuring a smooth, enjoyable stay.

The role emphasizes hospitality, strong communication, and a helpful demeanor, with weekend availability required to cover peak times and guest needs.