Duty Manager - Premium Hospitality & Guest Experience

RGIT Australia; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Venue discounts

Employee Assistance Program

Training & development

Staff rec room

Job summary

State Buildings in Perth, WA, seeks a full-time Duty Manager to support the management team in delivering a spectacular guest experience. You will develop front-of-house staff, implement SOPs and coordinate operations to maximise service quality.

The ideal candidate has a strong hospitality background, exceptional customer service, RSA certification, and is oriented to learn and progress within a premium setting. State Buildings offers opportunities for career growth and professional development.

Qualifications

• Hospitality background and guest-centric mindset.
• Proven customer service excellence and complaint handling.
• RSA certification and leadership credentials preferred.

Responsibilities

• Oversee the operational efficiency of the venue during the shift.
• Assist in the implementation of the venue's Standard Operating Procedures.
• Supervise team members to ensure they provide a superior service and create memorable experiences for guests, responding to requests, enquiries and complaints.
• Maintain knowledge of products, services, policies and procedures.
• Ensure the team maintains a professional manner at all times and is up to date with VIP guest movements, hotel events, local attractions and activities.
• Work closely with all other departments to maximise experience and profitability within the food and beverage offering.
• Maintain close working relationships with Department Heads to ensure a seamless guest experience.
• Support and assist the team to ensure they are fully conversant with all food and beverage procedures.

Skills

Hospitality background

Customer service

Supervisory skills

Education

RSA certificate

Approved Managers (preferred)

Job description

State Buildings in Perth, WA, seeks a full-time Duty Manager to support the management team in delivering a spectacular guest experience. You will develop front-of-house staff, implement SOPs and coordinate operations to maximise service quality.

The ideal candidate has a strong hospitality background, exceptional customer service, RSA certification, and is oriented to learn and progress within a premium setting. State Buildings offers opportunities for career growth and professional development.