Casual Guest Experience Officer

Belgravia PRO; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Flexible work conditions

Job summary

BelgraviaPRO seeks a friendly Front of House Officer for Ocean Beach Tourist Park in Miami on the Gold Coast. The role is casual with potential to become permanent for the right candidate, reporting to the Park Manager and handling guest service, bookings, and basic admin tasks.

You will work across a 7‑day roster, use an in-house booking system, and contribute to a clean, welcoming environment. Training will be provided, with emphasis on customer service and team collaboration.

Qualifications

• CPR certification is essential.
• National Police Check clearance upon onboarding.
• Working with Children Check NSW or equivalent.

Responsibilities

• Deliver exceptional service to guests face to face and over the phone.
• Assist with administrative and cleaning tasks.
• Use the in-house accommodation booking system; training will be provided.

Skills

Customer service

Telephone manner

Booking system experience

Cash and EFTPOS handling

Team player

Flexible hours

Computer skills

Cleaning duties

Tools

RMS 9+ (Online Reservation System)

Job description

BelgraviaPRO seeks a friendly Front of House Officer for Ocean Beach Tourist Park in Miami on the Gold Coast. The role is casual with potential to become permanent for the right candidate, reporting to the Park Manager and handling guest service, bookings, and basic admin tasks.

You will work across a 7‑day roster, use an in-house booking system, and contribute to a clean, welcoming environment. Training will be provided, with emphasis on customer service and team collaboration.