Guest Experience Officer

Belgravia Leisure; New South Wales; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free facility access

Make a difference in community

Job summary

Belgravia Leisure invites applications for Casual Guest Experience Officers at its Kurri Kurri Aquatic and Fitness Centre. Join a growing team delivering first-class reception, merchandising and sales to members and casual users in line with our Mission, Vision and Values.

We value a friendly attitude, guest focus, and adaptability. Prior cafe/hospitality experience is preferred; training to manage the cafe will be provided for the right candidate.

Qualifications

• Friendly, customer-focused individuals with a willingness to learn.
• Experience with cash handling and POS systems.
• Current First Aid (Workplace Level 2), CPR and Blue Card certification.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centres services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service mindset

Friendly attitude

Cash handling

Communication skills

Education

First Aid Certificate (Workplace Level 2)

CPR Certificate

Blue Card

Tools

POS systems

Computer literacy

Job description

Job Description

NSW, Kurri Kurri Aquatic and Fitness Centre - Kurri Kurri NSW 2327

Great career paths and development with an entrepreneurial organisation

BENFITS

Free facility access

Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

The Role

Our Guest Experience Officer are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officer is to deliver first class services to our customers ensuring it's in line our Mission, Vision and Values.

We have CASUAL positions on offer.

Previous experience in cafe and/or hospitality is preferred but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

Future succession opportunities exists for the right candidate - you will be trained to manage the cafe.

Key Areas Of Responsibility Include

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Current Blue Card

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 200 locations across Australia and New Zealand.

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.