Guest Experience Officer

Belgravia Health and Leisure Group Pty Ltd; Western Australia; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Great career paths and development

Free facility access

Multiple casual positions available

Job summary

Belgravia Leisure is seeking a friendly Guest Experience Officer at Belmont Oasis Leisure Centre in Belmont WA. You will handle reception duties, assist with membership sales and deliver high-quality customer service in line with our routines and values.

This casual role covers weekday evenings and some weekend work. Candidates should be customer-focused, computer literate, and comfortable using POS systems.

Qualifications

• Positive, friendly and energetic approach to work.
• Proven ability to deliver high quality customer service.
• Experience in the leisure industry is desirable.

Responsibilities

• Provide excellent customer service in person, on the phone and via email.
• Handle cash and operate Point of Sale (POS) systems.
• Promote memberships and process registrations and bookings.
• Manage membership suspensions and cancellations.
• Open and close the centre following safety procedures.

Skills

Customer service

Cash handling

POS systems

Membership sales

Computer literacy

Education

First Aid Certificate (Workplace Level 2)

CPR Certificate

Police Check

Working with Children Check

Tools

POS systems

Job description

WA, Belmont Oasis Leisure Centre - Belmont 6104

• Great career paths and development with an entrepreneurial organisation
• Free facility access
• Multiple casual positions available

This is a great opportunity for passionate and friendly people who enjoy delighting our members.

The Role

Our Guest Experience Officer are the heart of our business providing important services such as Reception duties, membership sales and delivering quality customer service at all times in accordance with our established operational routines and procedures. This is casual role for weekday evenings and some weekend work.

The primary responsibility of our Guest Experience Officer is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone/via email
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information they need, and possess the confidence to sell memberships
• Membership administration duties such as suspensions and cancellations
• Using our systems to contact potential members throughout their customer journey
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail]

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement