Guest Experience Officer

Belgravia Health and Leisure Group Pty Ltd; Nambour; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure is seeking passionate Guest Experience Officers for casual positions at the Nambour Aquatic Centre. You will perform receptionist duties, merchandising and sales to members, casual users and potential new members, following established procedures and delivering first-class service in line with our Mission, Vision and Values.

Join a growing national leisure group and help delight visitors, promote programs, and maintain excellent public relations as you support daily centre

Qualifications

• Positive, friendly and energetic work style with a customer-first mindset.
• Strong communication and interpersonal skills for member interactions.
• Proficiency with cash handling and POS systems in a fast-paced environment.
• Desirable prior experience in the leisure or hospitality sector.
• Current First Aid, CPR and Blue Card credentials are required.

Responsibilities

• Provide excellent customer service to customers in person and by phone.
• Handle cash and operate Point of Sale (POS) systems accurately.
• Inform and sell memberships to new and renewing members.
• Promote centre services and process bookings and enrolments.
• Develop and maintain positive relationships with customers.
• Promote good public relations at all times.
• Open or close the centre in line with security and safety procedures.

Skills

Positive & friendly

Customer service

Cash handling

Public relations

Team player

Education

First Aid Certificate (Workplace Level 2)

CPR Certificate

Blue Card

Tools

POS systems

Computer literacy

Job description

QLD, Nambour Aquatic Centre - Nambour QLD 4560

• Great career paths and development with an entrepreneurial organisation
• Free facilityaccess
• Opportunity to make a real differenceto our community

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

The Role

Our Guest Experience Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officer is to deliver first class services to our customers ensuring its in line our Mission, Vision and Values.We have casual positions on offer.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Current Blue Card

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health, aquatics and leisure environment,

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.