Guest Experience Lead — Memberships & Tours

Belgravia Leisure; Brisbane; On-site; AUD 55,000 - 72,000; Full time

Job summary

Belgravia Leisure is seeking a Guest Experience Officer at Albany Creek Leisure Centre. You will lead a team to deliver an exceptional guest experience, train and develop staff, and drive subscription memberships across programs, while supporting cafe duties.

The role requires First Aid, CPR, blue card, leadership experience, strong sales KPIs, cash handling, and flexible hours including early mornings, weeknights and weekends. We value diverse applicants and provide accessibility adjustments.

Qualifications

• Current First Aid Certificate (Level 2).
• Current CPR and Blue Card.
• Experience leading a team to hit sales targets.
• Ability to work independently and in a team.

Responsibilities

• Achieve set sales targets and drive membership subscriptions.
• Provide exceptional guest experience in person and over the phone.
• Deliver accurate information and handle enquiries per company processes.
• Conduct tours to convert prospects to ongoing memberships.
• Process memberships and data entry according to policy.
• Maintain knowledge of all centre services and activities; cash handling with POS.
• Demonstrate behaviours aligned with Belgravia Leisure values.

Skills

Team leadership

Customer service

Sales targets

Communication skills

Training delivery

Cash handling

Tools

POS system

Job description

Belgravia Leisure is seeking a Guest Experience Officer at Albany Creek Leisure Centre. You will lead a team to deliver an exceptional guest experience, train and develop staff, and drive subscription memberships across programs, while supporting cafe duties.

The role requires First Aid, CPR, blue card, leadership experience, strong sales KPIs, cash handling, and flexible hours including early mornings, weeknights and weekends. We value diverse applicants and provide accessibility adjustments.