Guest Experience Leader - Membership & Sales

Belgravia Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Belgravia Leisure is seeking a Guest Experience Officer in Albany Creek, Brisbane. Lead the guest team, deliver outstanding service, and drive membership sales across programs. The role requires a passion for fitness, strong communication, and the ability to work mornings, evenings, and weekends, with cafe duties included.

You will train staff, manage POS transactions, handle memberships, and uphold the Belgravia Leisure values. National safety checks are required.

Qualifications

• Experience leading a team to meet targets.
• Strong customer service skills with a focus on guest satisfaction.
• Sales-driven mindset with KPI awareness.
• Cash handling and POS operation knowledge.
• Ability to train and develop staff.

Responsibilities

• Provide exceptional guest experience in person and over the phone.
• Conduct tours to convert prospects to subscriptions.
• Process memberships and data entry per company policies.
• Maintain knowledge of all centre services and activities.
• Demonstrate Belgravia Leisure values in daily work.

Skills

Leadership

Customer service

Sales

Cash handling

POS familiarity

Communication

Team management

Tools

POS software

Computer literacy

Job description

Belgravia Leisure is seeking a Guest Experience Officer in Albany Creek, Brisbane. Lead the guest team, deliver outstanding service, and drive membership sales across programs. The role requires a passion for fitness, strong communication, and the ability to work mornings, evenings, and weekends, with cafe duties included.

You will train staff, manage POS transactions, handle memberships, and uphold the Belgravia Leisure values. National safety checks are required.