Guest Experience Leader - Hospitality & Gaming

The Showground Tavern; Blacktown; On-site; AUD 60,000 - 70,000; Full time

Job summary

The Showground Tavern in Blacktown, NSW is seeking a friendly duty manager with a customer-service focus to lead daily operations and ensure great service with a smile. You will mentor staff, coordinate shifts, and uphold responsible service of alcohol and gaming guidelines, with a view to maintaining growth across F&B and gaming.

Applicants should have strong communication, reliability and a willingness to learn, with RGO certification considered a bonus and a commitment to team standards and

Qualifications

• Friendly customer service orientation
• Staff mentoring and training
• Strong communication and reliability

Responsibilities

• Provide friendly and timely customer service to patrons.
• Mentor and train staff to improve service standards.
• Coordinate staff and security guard delegation to ensure safety and order.

Skills

Customer service

Team leadership

Reliability

Job description

The Showground Tavern in Blacktown, NSW is seeking a friendly duty manager with a customer-service focus to lead daily operations and ensure great service with a smile. You will mentor staff, coordinate shifts, and uphold responsible service of alcohol and gaming guidelines, with a view to maintaining growth across F&B and gaming.

Applicants should have strong communication, reliability and a willingness to learn, with RGO certification considered a bonus and a commitment to team standards and