Front Office Supervisor

Avani; Maitland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail rewards

Experiences

Wellness support

Health insurance

Job summary

Avani Cypress Lakes Resort in New South Wales is seeking a Front Office Supervisor to lead our front desk team and deliver outstanding guest experiences. This full-time role requires proven leadership, excellent hospitality knowledge, and a passion for service excellence across check-in, check-out, and guest services.

You will coach staff, oversee daily tasks, handle guest inquiries and complaints with professionalism, and ensure a warm, efficient arrival experience.

Qualifications

• Demonstrated leadership; motivate and manage a team.
• Extensive hospitality background, ideally in hotel or resort settings.
• Exceptional customer service with a positive, professional demeanor.
• Strong time management and prioritisation abilities.
• Impeccable professional presentation and weekend flexibility.

Responsibilities

• Lead and support the front office team to deliver exceptional guest experiences.
• Serve as a role model, mentoring staff to maintain high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures for smooth check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Customer service

Time management

Professional presentation

Flexibility

Job description

• Company Location: AVANI Cypress Lakes Resort

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Avani Cypress Lakes Resort are looking for a full timeFront Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within7:00am to 11:00pm

Qualifications

To be successful in this role you will have:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high‑pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth:Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply