Guest Experience Lead – Holiday Park Operations

Ingenia Communities Group; Berringer; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts on Holiday Parks

Flexible work schedules

Employee rewards recognition

Extensive training and development

Job summary

A leading Australian property group is looking for a Full-Time Guest Experience Supervisor for their Lake Conjola Holiday Park. The ideal candidate will enhance guest experiences by leading Front Office operations and coordinating engaging activities. Strong customer service skills and experience in hospitality are essential. The position offers flexibility, training, and recognition programs, making it an exciting opportunity for someone passionate about providing exceptional service.

Qualifications

• Experience in hospitality or a customer-focused role is preferred.
• Valid Working with Children Check is required.
• Current automatic driver’s license is necessary.

Responsibilities

• Lead Front Office operations and supervise the team.
• Deliver friendly check-in and check-out experiences.
• Coordinate engaging holiday activities within budget.
• Drive sales and service standards for guest satisfaction.
• Maintain safety and operations, including payments and bookings.

Skills

Customer service

Hospitality or tourism experience

Microsoft Office proficiency

Attention to detail

Tools

Newbook

Job description

A leading Australian property group is looking for a Full-Time Guest Experience Supervisor for their Lake Conjola Holiday Park. The ideal candidate will enhance guest experiences by leading Front Office operations and coordinating engaging activities. Strong customer service skills and experience in hospitality are essential. The position offers flexibility, training, and recognition programs, making it an exciting opportunity for someone passionate about providing exceptional service.