Front Office Manager

Accor Apartments & Realty; Noosa Shire; On-site; AUD 80,000 - 110,000; Full time

Job summary

Accor Apartments & Realty in Noosa Shire seeks an experienced Front Office Manager to lead the front desk team and craft unforgettable guest experiences. You will oversee reservations, accounts, and reporting while maintaining guest satisfaction.

This role requires strong communication, leadership, and a flexible schedule including nights and weekends. You will drive operational excellence, monitor budgets, and ensure OH&S compliance across the property.

Qualifications

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in using reservation and property management systems is a plus.
• Masterful in the art of communication, both the written and spoken.
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.

Responsibilities

• Confidently communicate with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions.
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance.
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff.
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data.
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives.

Skills

Hotel operations experience

Leadership / supervision

Time management

Reservation systems

Communication skills

Flexible schedule

Tools

Property management system (PMS)

Job description

Purpose

As theFront Office Manager,your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in using reservation and property management systems is a plus
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays