Assistant Manager

Accor Apartments & Realty; Noosa Shire; Presencial; AUD 60.000 - 76.000; Jornada completa

Descripción de la vacante

Accor Apartments & Realty in Noosa Shire is seeking an Assistant Manager to lead the Front Office team, delivering memorable guest experiences and guiding daily operations with energy and professionalism.

You will mentor staff, coordinate with other departments, handle guest feedback, contribute to rosters, and bring a genuine, adaptable presence to every shift.

Formación

• Experience leading front office teams.
• Proficiency with reservation/PMS systems.
• Ability to work nights, weekends, holidays.

Responsabilidades

• Lead the hotel's day-to-day operations with expertise.
• Mentor the Front Office Team and foster growth.
• Collaborate with guests to resolve issues and find solutions.
• Contribute to roster planning and shift management.
• Bring authentic, proactive presence to every shift.

Conocimientos

Front Office Leadership

Reservation systems

Time management

Communication skills

Flexible schedule

Herramientas

PMS software

Descripción del empleo

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays