Front Office Team Leader

Accor Apartments & Realty; Darwin; On-site; AUD 70,000 - 90,000; Full time

Job summary

Accor Apartments & Realty is seeking a Front Office Team Leader to guide the front desk and elevate guest experiences in Darwin. You will lead the Front Office crew, ensure smooth operations, and deliver exceptional customer service with a stylish, supportive leadership style.

You will train new team members, manage guest concerns with proactive problem solving, and work a flexible rotating roster including evenings, weekends and public holidays.

Qualifications

• Experience as a Guest Service Agent or Receptionist seeking leadership role.
• Ability to multitask and handle guest concerns with quick thinking.
• Experience with reservation and property management systems is a plus.
• Willingness to work a flexible rotating roster including evenings, weekends and holidays.

Responsibilities

• Lead the Front Office team to craft unforgettable service experiences.
• Inspire and train new team members and onboard them.
• Maintain a positive, can-do atmosphere when addressing challenges.

Skills

Team leadership

Guest service

Problem solving

PMS knowledge

Flexible roster

Tools

Opera PMS

Job description

Purpose

As the Front Office Team Leader, your role is pivotal in shaping exceptional guest experiences and ensuring the smooth operation of our front desk. With your enthusiastic guidance, you will inspire the Front Office crew to excel in their roles and consistently deliver outstanding customer service. Your leadership style is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.

Primary Responsibilities

• Lead the Front Office team collaboratively, jointly crafting unforgettable service experiences
• Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
• Extend the warmest welcome, providing training to on-board new team members
• Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude when addressing challenges

Skills and Experience

• Experience as a Guest Service Agent or Receptionist, ready to flex your leadership skills and take the next step in your career
• The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
• Proficiency in using reservation and property management systems is a plus
• Willingness to embrace a flexible rotating roster, embracing the occasional evening, weekend and public holiday shift
• Proactive problem solver with a knack for delivering exceptional guest experiences through creative approaches