Front Office Supervisor

MH Management (NSW) Pty Ltd; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Exclusive hotel deals 50% off stays

Global perks across Minor Hotels

Retail rewards at AU/NZ retailers

Experiences and activities discounts

Health insurance & banking benefits

Generous leave incl. parental &生日假

Wellness support (EAP)

Job summary

Oaks Sydney Goldsborough Suites is seeking a Front Office Supervisor with proven front office experience and leadership qualities to join our team. You will lead the team, ensure a warm welcome for all guests, and maintain high service standards across the front desk and guest areas.

Responsibilities include managing check-ins/check-outs, handling guest feedback, and ensuring timely completion of daily tasks.

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Responsibilities

• Lead and support the front office team to deliver exceptional guest experiences.
• Act as a role model and continuously motivate staff to achieve high service standards.
• Oversee daily tasks and ensure they are executed accurately and in a timely manner.
• Manage guest arrivals and departures for a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally to maintain high levels of guest satisfaction.

Skills

Leadership & supervision

Guest service

Team motivation

Time management

Professional presentation

Weekend availability

Job description

OverviewMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Oaks Sydney Goldsborough Suites are looking for a Full Time and/or Part Time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.Key Responsibilities Include:Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.Shift Details (subject to change):Rotating roster across Monday to SundayShift times scheduled within 7:00am to 11:00pmImmediate start availableQualificationsTo be successful in this role, you will require the following:Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.Impeccable professional presentation, reflecting the high standards of the organisation.Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.Additional InformationAt Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:What We Offer:Career Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Not the right fit? Set up email alerts as new job postings become available that meet your interest!