Guest Experience Lead – Front Desk & Hospitality

YHA Australia; Sydney; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Team training across locations

Store discounts

Career development

Flexible holidays

Wellbeing support

Referral program

Job summary

YHA Australia’s Sydney Harbour property is seeking Receptionists or Front Desk Extraordinaires to join the team. You’ll help create a friendly, cheerful atmosphere, respond to guest inquiries with local knowledge, and manage smooth check-ins and check-outs.

Ideal candidates bring front desk or customer service experience in hospitality, a genuinely positive attitude, strong communication skills, and flexible availability for a 24/7 roster including nights, weekends, and public holidays.

Qualifications

• Previous front desk or reception experience in an accommodation setting
• Genuine happy and positive energy to bring to our team and our guests
• Good time management skills and commitment to following policies and procedures to ensure the safety of our guests and team
• Flexible availability 24/7 roster including night shifts, weekends and public holidays
• Excellent communication skills verbal and written
• Full working rights with no restrictions

Responsibilities

• Create a friendly and cheerful atmosphere for guests
• Respond to guest inquiries with knowledgeable local advice and recommendations
• Manage efficient check-ins and check-outs
• Maintain safety policies and procedures in daily operations

Skills

Front desk experience

Customer service

Positive attitude

Time management

Policy compliance

Night shift availability

Job description

YHA Australia’s Sydney Harbour property is seeking Receptionists or Front Desk Extraordinaires to join the team. You’ll help create a friendly, cheerful atmosphere, respond to guest inquiries with local knowledge, and manage smooth check-ins and check-outs.

Ideal candidates bring front desk or customer service experience in hospitality, a genuinely positive attitude, strong communication skills, and flexible availability for a 24/7 roster including nights, weekends, and public holidays.