Guest Experience Specialist – Travel Perks & Growth

YHA Australia; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Free stays across YHA network

Team adventures and training

Discounts across stores and YHA

Job summary

YHA Australia is seeking a Guest Experience Representative for the Central Reservations Team in Sydney. You will be the vital link between travellers and our national hostel network, guiding guests from initial enquiry to a seamless booking experience.

The role emphasizes friendly, proactive service with a focus on five-star guest experiences and balancing work‑life in a Monday–Friday schedule.

Qualifications

• Out-of-this-world communication skills, both written and verbal.
• Experience as a booking agent, travel agent or similar would be ideal.
• Ability to learn quickly and solve problems creatively.
• Positive, proactive person with creativity and a sense of fun.
• Person who embodies our values.

Responsibilities

• Field guest enquiries via telephone, email, live chat, and other systems.
• Recommend and sell a range of YHA products and services.
• Accurately process reservations and transactions in YHA systems.
• Escalate queries to management or sites as appropriate.
• Ensure guests across the country have a memorable YHA experience.
• Maintain Monday–Friday hours to support work-life balance.

Skills

Communication

Booking experience

Problem solving

Creative thinking

Positive attitude

Job description

YHA Australia is seeking a Guest Experience Representative for the Central Reservations Team in Sydney. You will be the vital link between travellers and our national hostel network, guiding guests from initial enquiry to a seamless booking experience.

The role emphasizes friendly, proactive service with a focus on five-star guest experiences and balancing work‑life in a Monday–Friday schedule.