Guest Experience & Bookings Specialist — Flexible Mon–Fri

The Glen Hotel Pty; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free stays across our network

Team Adventures

Discounts across YHA network

Growth: Professional development

Cultural Flexibility

Wellbeing Support

Referral Program

Job summary

YHA Australia is seeking a full-time Guest Experience Representative for the Central Reservations team at YHA Sydney Central, Haymarket NSW. You will connect travellers with our nationwide hostel network, handling inquiries and reservations from first contact to the guest experience.

Fielding inquiries via phone, email, live chat, and other channels, you will promote YHA products, process bookings accurately, and escalate issues as needed to ensure a memorable, five-star YHA experience.

Qualifications

• Out-of-this world communication skills, both written and verbal.
• Experience as a booking agent, travel agent or similar would be ideal.
• The ability to learn quickly, creatively solve problems, and think on their feet.
• A positive, proactive person with creativity, great ideas, and a sense of fun.
• A person who embodies our values.

Responsibilities

• Fielding guest enquiries for YHA’s network of hostels via telephone, email, live chat, and other communications systems
• Recommending and selling a range of YHA products and services
• Accurately processing reservations and transactions in YHA systems
• Escalating queries to management or individual sites as appropriate
• Working to ensure YHA guests from across the country have a memorable, five-star YHA experience.
• Enjoy work-life balance with Monday-Friday hours (a rare find in hospitality!)

Skills

Communication skills

Booking/travel industry experience

Job description

YHA Australia is seeking a full-time Guest Experience Representative for the Central Reservations team at YHA Sydney Central, Haymarket NSW. You will connect travellers with our nationwide hostel network, handling inquiries and reservations from first contact to the guest experience.

Fielding inquiries via phone, email, live chat, and other channels, you will promote YHA products, process bookings accurately, and escalate issues as needed to ensure a memorable, five-star YHA experience.