Guest Experience Host Team Leader

Travel + Leisure Co.; Western Australia; On-site; AUD 72,000 - 80,000; Full time

Benefits offered by this job

Discounted hotel stays

Private health insurance

Professional development funding

Recognition programs

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host Team Leader to join our regional team across Queensland, New South Wales, Victoria and Western Australia. You will lead onsite Guest Experience Hosts, schedule owner updates, and generate sales appointments while delivering exceptional guest experiences.

The role requires strong customer service, sales skills, and the ability to work weekends and public holidays as needed. Immediate start offered at locations across our resort properties.

Qualifications

• Leadership experience in a guest-focused environment.
• Strong customer service values and ability to assist guests.

Responsibilities

• Lead the activities and performance of the Guest Experience Hosts onsite.
• Schedule guest updates and club presentations during stays.
• Generate sales appointments for sales centers and livestreams.
• Build rapport and ensure an exceptional guest experience.
• Collaborate with resort operations for smooth check-in and service.

Skills

Leadership

Customer service

Sales techniques

Rapport building

Problem solving

Communication across levels

Tools

CRM software

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE NO TWO DAYS ARE THE SAME!

At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. We are looking for a Guest Experience Host Team Leader to join our Queensland, New South Wales, Victoria and Western Australia team today!

This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure!

How You'll Shine

• Lead the activities and performance of the Guest Experience Hosts onsite
• Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest’s stay at the resort property
• Generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Travel + Leisure Co community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• $72,000.00 - $80,000.00 per annum + superannuation
• Immediate start
• Discounted hotel stays across the world
• Subsidised Private Health Insurance (upon successful completion probation period)
• Professional development funding
• Base Salary coupled with performance based incentives
• Monthly, Quarterly and Yearly Recognition Programs
• Birthday Leave!

Who are we looking for?

• Previous experience in a similar role within a hotel/resort environment
• Demonstrates strong customer service values in all activities
• Knowledge and application of sales techniques
• Ability to quickly build rapport
• Sound problem solving and persuasive skills
• Ability to work effectively with all levels employees and guests
• Working knowledge of computer software and sales applications

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.