Guest Experience Host (Reception)

Travel + Leisure Co.; Gold Coast City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Professional development funding

Subsidised private health insurance

Discounted hotel stays acrossAustralia

Great career development opportunities

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host to manage front desk duties, register owners and guests, and provide information on local attractions. You will handle departmental paperwork and operate communication tools including phones and computers.

This fast-paced role suits customer-obsessed individuals who deliver exceptional experiences and guide guests to explore the benefits of holidaying with Travel + Leisure Co.

Qualifications

• Experience in a similar hotel/front desk role.
• Strong customer service mindset with local area knowledge.
• Proficient in computer systems and hotel software.
• Flexible scheduling including nights and weekends.

Responsibilities

• Day-to-day operation of the front desk for owners and guests.
• Greet, register, and assist guests; provide local area information.
• Complete department paperwork and use phones, faxes, and computers.
• Support booking guests and promoting holiday benefits with Travel + Leisure Co.

Skills

Customer service

Excellent communication

Computer literacy

PMS experience

Education

High school diploma or equivalent

Tools

Hirum PMS

Fidelio

Opera

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

As a Guest Experience Host, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.

This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co!

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Subsidised private health insurance (following successful probation completion)
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities
• Birthday leave to celebrate your special day!

What You'll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighbouring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.