Guest Experience Host & Livestream Tour Booker

Travel + Leisure Co.; Gold Coast City; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Incentive program

Career growth

Professional development

Discounted stays

Job summary

Travel + Leisure Co. on the Gold Coast is seeking a Guest Experience Host to welcome guests, register owners, and book livestream tour appointments. You will build rapport with visitors face-to-face and promote the Travel & Leisure community.

The role requires strong communication, a positive energy, and the ability to work flexible shifts, including weekends and public holidays across multiple Gold Coast Sales sites.

Qualifications

• Experience in hospitality, customer service, or face-to-face marketing.
• Strong communication skills and confidence engaging guests in person.
• A positive, energetic, and self-motivated approach.
• Professional presentation and attention to detail.
• Computer literacy; PMS experience (Hirum, Fidelio, Opera) advantageous.
• Ability to work flexible shifts including weekends and public holidays.

Responsibilities

• Welcome and register owners and guests at the front desk.
• Engage guests face-to-face to build rapport and generate livestream tour bookings.
• Qualify prospects and book appointments for livestream Sales Centres.
• Promote the benefits of the Travel & Leisure community.
• Work closely with Resort Operations to deliver a seamless guest journey.
• Meet individual and team KPIs.
• Complete required system updates and paperwork.

Skills

Hospitality experience

Face-to-face marketing

Customer service

Strong communication

Flexible shifts

Tools

Hirum

Fidelio

Opera

Job description

Travel + Leisure Co. on the Gold Coast is seeking a Guest Experience Host to welcome guests, register owners, and book livestream tour appointments. You will build rapport with visitors face-to-face and promote the Travel & Leisure community.

The role requires strong communication, a positive energy, and the ability to work flexible shifts, including weekends and public holidays across multiple Gold Coast Sales sites.