Guest Experience Host & Lead Generation Specialist

Travel + Leisure Co.; Gold Coast City; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Discounted hotel stays

Private health insurance

Professional development funding

Performance incentives

Recognition programs

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host at Kirra Beach to provide outstanding customer service and lead generation.

You will collaborate with resort operations to ensure a seamless check-in experience for owners and guests, while clearly communicating the benefits of Travel + Leisure travel memberships. The role requires flexibility for weekend and public holiday shifts, with a base hourly rate plus incentives.

Qualifications

• Experience in delivering high quality customer service.
• Ability to generate sales appointments and leads.
• Strong communication and rapport-building skills.
• Knowledge of Opera PMS is a plus.

Responsibilities

• Generate sales appointments for our Sales deck.
• Establish rapport with customers to ensure an exceptional experience.
• Coordinate with resort operations for a seamless check-in for owners and guests.
• Articulate benefits of traveling within the Wyndham Destinations community.
• Meet targets and KPIs set by the business.

Skills

Customer service

Sales skills

Interpersonal skills

Opera PMS

Tools

Opera PMS

Job description

Travel + Leisure Co. is seeking a Guest Experience Host at Kirra Beach to provide outstanding customer service and lead generation.

You will collaborate with resort operations to ensure a seamless check-in experience for owners and guests, while clearly communicating the benefits of Travel + Leisure travel memberships. The role requires flexibility for weekend and public holiday shifts, with a base hourly rate plus incentives.