Guest Experience Host & Face to Face Lead Generator

Travel and Leisure Australia Pty Ltd; Gold Coast City; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Discounted hotel stays

Private health insurance

Professional development funding

Performance incentives

Recognition programs

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host at Kirra Beach to provide outstanding customer service and lead generation.

You will collaborate with resort operations to ensure a seamless check-in experience for owners and guests, while clearly communicating the benefits of Travel + Leisure travel memberships. The role requires flexibility for weekend and public holiday shifts, with a base hourly rate plus incentives.

Qualifications

• Experience in delivering high quality customer service.
• Ability to generate sales appointments and leads.
• Strong communication and rapport-building skills.
• Knowledge of Opera PMS is a plus.

Responsibilities

• Generate sales appointments for our Sales deck.
• Establish rapport with customers to ensure an exceptional experience.
• Coordinate with resort operations for a seamless check-in for owners and guests.
• Articulate benefits of traveling within the Wyndham Destinations community.
• Meet targets and KPIs set by the business.

Skills

Customer service

Sales skills

Interpersonal skills

Opera PMS

Tools

Opera PMS

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE YOU GROW Discover a career fuelled by possibility at Travel + Leisure. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Kirra Beach team as a Guest Experience Host today! Get paid a base and an incentive for generating leads!

How You’ll Shine?

• Generate sales appointments for our Sales deck
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI's as set by the business

This role requires you to be available for weekend and public holiday shifts.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people.

Some of our many benefits on offer include:

• Discounted hotel stays across the world
• Subsidised Private Health Insurance (upon successful completion probation period)
• Professional development funding
• Base hourly rate coupled with performance based incentives
• Monthly, Quarterly and Yearly Recognition Programs

What You’ll Bring

• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Opera) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.