Guest Experience Host & Lead-Gen Specialist

Wyndham; Gold Coast City; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Discounted hotel stays

Private health insurance subsidy

Professional development funding

Incentives & recognition programs

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host for Kirra Beach on the Gold Coast. You’ll generate sales appointments, build rapport with guests, and work with operations to ensure a seamless experience from check-in to stay, while highlighting the benefits of Wyndham Destinations.

You’ll need exceptional customer service, a polished presentation, and strong communication skills. Weekend and public holiday shifts are required as part of a busy hospitality team.

Qualifications

• Experience in delivering outstanding customer service.
• Strong communication and interpersonal skills for building rapport.
• Immaculate presentation and professional grooming standards.

Responsibilities

• Generate sales appointments for our Sales deck.
• Establish commonality and build rapport with customers to ensure an exceptional experience.
• Work with the resort operations team to provide a seamless check-in experience for owners and guests.
• Clearly articulate the benefits of traveling within the Wyndham Destinations community.
• Meet targets and KPIs as set by the business.

Skills

Customer service

Communication

Interpersonal skills

Professional presentation

Computer literacy

Tools

Opera PMS

Job description

Travel + Leisure Co. is seeking a Guest Experience Host for Kirra Beach on the Gold Coast. You’ll generate sales appointments, build rapport with guests, and work with operations to ensure a seamless experience from check-in to stay, while highlighting the benefits of Wyndham Destinations.

You’ll need exceptional customer service, a polished presentation, and strong communication skills. Weekend and public holiday shifts are required as part of a busy hospitality team.