Guest Experience Host: Create Memorable Journeys

Travel + Leisure Co.; Caloundra; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays acrossAustralia

Great career development opportunities

Monthly, Quarterly and Yearly Recogniz

Job summary

Travel + Leisure Co. in Australia welcomes you as a Guest Experience Host at our Golden Beach resort. You will be at the forefront of creating memorable experiences while driving sales, generating appointments, and guiding guests through the check-in process.

We value great customer service, clear communication, and a proactive, flexible schedule including nights and weekends. RSA and driver’s license are preferred; Opera PMS experience is a plus.

Qualifications

• Customer service focus in hospitality.
• Strong communicator with interpersonal skills.
• Flexible schedule including nights and weekends.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.

Responsibilities

• Generating sales appointments for our sales centers located at our amazing resort.
• Assist in the tour generation process to ensure prospects meet tour qualification specifications.
• Establishing rapport with customers to ensure an exceptional experience.
• Work with the resort operations team to provide a high level of service during check-in.
• Articulating the benefits of travelling within the Wyndham Destinations community.
• Meet targets and KPIs as set by the business.

Skills

Customer service

Communication

Interpersonal skills

Self-motivated

Presentation

Computer literacy

Opera PMS experience

Tools

Opera PMS

Job description

Travel + Leisure Co. in Australia welcomes you as a Guest Experience Host at our Golden Beach resort. You will be at the forefront of creating memorable experiences while driving sales, generating appointments, and guiding guests through the check-in process.

We value great customer service, clear communication, and a proactive, flexible schedule including nights and weekends. RSA and driver’s license are preferred; Opera PMS experience is a plus.