Guest Experience Host - Casual

Merlin Entertainments; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free access to Merlin attractions

Job summary

Merlin Entertainments is seeking Casual Guest Experience Hosts for SEA LIFE Sydney. You will engage guests, deliver educational experiences, and support attractions such as the Penguin Boat Ride while upholding safety and guest satisfaction.

We welcome energetic individuals passionate about tourism and attractions, with a flexible attitude to work across school and public holidays. Merlin offers access to all attractions worldwide and opportunities for career development.

Qualifications

• Friendly and dynamic personality.
• Ability to work independently or as part of a team.
• Availability to work across NSW school holidays and public holidays.

Responsibilities

• Interact with guests in an enthusiastic and friendly manner and participate in guest interaction areas.
• Develop understanding of animals and environments focusing on biology, ecology and conservation.
• Deliver high levels of guest service to drive satisfaction and meet KPIs.
• Maintain safe guest flow and crowd management with positivity.
• Support daily operation of the Penguin Boat Ride following health and safety protocols.
• Adhere to attraction values and guest service expectations.

Skills

Customer service

Communication

Guest engagement

Teamwork

Public interaction

Education

No degree required

Job description

1d ago , from Merlin Entertainments Group

Are you ready to take the next step in your career with one of the world’s leading companies in visitor entertainment? Do you have a passion for creating unforgettable guest experience? If so, we have an exciting opportunity just for you!

We’re seeking enthusiastic individuals to join our team as Casual Guest Experience Hosts at SEA LIFE Sydney.

About the role

As a Guest Experience Host, you'll play a key role in delivering outstanding customer service and engaging educational experiences for our guests. Our hosts interact with guests, and participate in scheduled entertainment offerings, ensuring an immersive and memorable experience for visitors of all ages.

Key Accountabilities:

• Engage with guests in an enthusiastic and friendly manner, enhancing their experience through interactions and participating in stationed guest interaction areas.
• Develop and maintain a strong understanding of our animals and their environments, with a focus on biology, ecology, and conservation.
• Provide consistently high levels of guest service to help drive satisfaction and meet customer experience KPIs.
• Maintaining safe guest flow and crowd management with enthusiasm and positivity.
• Supporting daily operation of the Penguin Boat Ride whilst adhering to health and safety protocols and procedures.
• Adhere to the attraction's values and guest service expectations.

About You

To thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service. If fast-paced environments excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!

You will also have:

• A fun, dynamic and friendly personality
• Self-motivation and the ability to work independently or as part of a team
• Availability to work across all NSW school holidays and public holidays
• A genuine enthusiasm for the tourism and attractions industry
• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.